Returns, Refunds and Exchanges
At Ahilyeshwari Looms Artisans Crafters and Weavers Private Limited (“Ahilyeshwari,” “we,” “us,” or “our”), we are dedicated to providing our customers with high-quality handcrafted Maheshwari sarees. However, due to the nature of our products and for the benefit of our artisans and weavers, we have a carefully crafted policy regarding returns, refunds, and exchanges. Please read the following terms carefully before making a purchase.
1. Returns Policy
1.1 Eligibility for Returns:
• Returns are accepted only in cases of defective, damaged, or incorrect products delivered.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• Custom-made, discounted, or sale items are not eligible for returns.
1.2 Return Window:
• Any request for returns must be initiated within 48 hours of receiving the product.
1.3 Process for Returns:
• Customers must email us at info@ahilyeshwari.com or call us at 0731 6984783, providing:
• Order ID
• Reason for return
• Clear photographs of the product and any visible defects or damage.
• Once approved, instructions for returning the product will be shared.
1.4 Return Shipping:
• The customer is responsible for shipping the product back to us.
• Shipping costs for returns are non-refundable unless the error was on our part (e.g., wrong or defective product).
2. Refund Policy
2.1 Eligibility for Refunds:
• Refunds will be processed only for products deemed defective, damaged, or incorrectly shipped after inspection by our quality control team.
• Refunds are not applicable for reasons such as dislike of color, texture, or design variations inherent to handcrafted products.
2.2 Refund Amount:
• Refunds will cover only the cost of the product.
• Any additional charges, such as expedited shipping or COD fees, are non-refundable.
2.3 Refund Processing Time:
• Approved refunds will be processed within 7–10 business days after receiving the returned product.
• Refunds will be credited to the original payment method used during purchase.
3. Exchange Policy
3.1 Eligibility for Exchanges:
• Exchanges are allowed only for size issues or incorrect items delivered.
• Exchanges are subject to product availability. If the requested product is unavailable, a refund will be processed as per the refund policy.
3.2 Exchange Process:
• Customers must contact us within 48 hours of receiving the product to request an exchange.
• Once the exchange is approved, the customer must ship the product back to us at their own cost.
4. Non-Returnable Items
The following items are non-returnable and non-refundable:
• Custom-made or tailored sarees
• Discounted or sale items
• Products that have been used, washed, altered, or damaged by the customer
5. Disclaimer on Handcrafted Products
• Slight variations in color, texture, or design are natural characteristics of handcrafted products and are not considered defects.
• By purchasing from us, you acknowledge and accept these variations as part of the uniqueness of Maheshwari handloom sarees.
6. Changes to Policy
We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.
Contact Us
For any queries or assistance regarding returns, refunds, or exchanges, please reach out to us:
• Business Name: Ahilyeshwari Looms Artisans Crafters and Weavers Private Limited
• Website: www.ahilyeshwari.com
• Email: info@ahilyeshwari.com
• Phone: 0731 6984783
• Address:
305, PU 3 Satguru Parinay
Scheme No 54
Vijaynagar
Indore, Madhya Pradesh
452010
Thank you for understanding the unique nature of handcrafted products and for supporting our artisans. By purchasing from Ahilyeshwari, you are not just buying a product—you are embracing tradition and contributing to a sustainable craft.
1. Returns Policy
1.1 Eligibility for Returns:
• Returns are accepted only in cases of defective, damaged, or incorrect products delivered.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• Custom-made, discounted, or sale items are not eligible for returns.
1.2 Return Window:
• Any request for returns must be initiated within 48 hours of receiving the product.
1.3 Process for Returns:
• Customers must email us at info@ahilyeshwari.com or call us at 0731 6984783, providing:
• Order ID
• Reason for return
• Clear photographs of the product and any visible defects or damage.
• Once approved, instructions for returning the product will be shared.
1.4 Return Shipping:
• The customer is responsible for shipping the product back to us.
• Shipping costs for returns are non-refundable unless the error was on our part (e.g., wrong or defective product).
2. Refund Policy
2.1 Eligibility for Refunds:
• Refunds will be processed only for products deemed defective, damaged, or incorrectly shipped after inspection by our quality control team.
• Refunds are not applicable for reasons such as dislike of color, texture, or design variations inherent to handcrafted products.
2.2 Refund Amount:
• Refunds will cover only the cost of the product.
• Any additional charges, such as expedited shipping or COD fees, are non-refundable.
2.3 Refund Processing Time:
• Approved refunds will be processed within 7–10 business days after receiving the returned product.
• Refunds will be credited to the original payment method used during purchase.
3. Exchange Policy
3.1 Eligibility for Exchanges:
• Exchanges are allowed only for size issues or incorrect items delivered.
• Exchanges are subject to product availability. If the requested product is unavailable, a refund will be processed as per the refund policy.
3.2 Exchange Process:
• Customers must contact us within 48 hours of receiving the product to request an exchange.
• Once the exchange is approved, the customer must ship the product back to us at their own cost.
4. Non-Returnable Items
The following items are non-returnable and non-refundable:
• Custom-made or tailored sarees
• Discounted or sale items
• Products that have been used, washed, altered, or damaged by the customer
5. Disclaimer on Handcrafted Products
• Slight variations in color, texture, or design are natural characteristics of handcrafted products and are not considered defects.
• By purchasing from us, you acknowledge and accept these variations as part of the uniqueness of Maheshwari handloom sarees.
6. Changes to Policy
We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.
Contact Us
For any queries or assistance regarding returns, refunds, or exchanges, please reach out to us:
• Business Name: Ahilyeshwari Looms Artisans Crafters and Weavers Private Limited
• Website: www.ahilyeshwari.com
• Email: info@ahilyeshwari.com
• Phone: 0731 6984783
• Address:
305, PU 3 Satguru Parinay
Scheme No 54
Vijaynagar
Indore, Madhya Pradesh
452010
Thank you for understanding the unique nature of handcrafted products and for supporting our artisans. By purchasing from Ahilyeshwari, you are not just buying a product—you are embracing tradition and contributing to a sustainable craft.