Terms & Conditions

Welcome to Ahilyeshwari Looms Artisans Crafters and Weavers Private Limited (“Ahilyeshwari,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website www.ahilyeshwari.com (“Website”) and the purchase of our Maheshwari handloom sarees and related services. By accessing or using our Website, you agree to these Terms. If you do not agree, please refrain from using our Website.

1. General Terms

1.1 By using our Website, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.
1.2 We reserve the right to modify these Terms at any time without prior notice. Changes will be effective upon posting on the Website.

2. Products and Pricing

2.1 We offer handcrafted Maheshwari handloom sarees and related products. Due to the handmade nature of our products, slight variations in color, texture, or design may occur and are not considered defects.
2.2 All prices are listed in INR (Indian Rupees) and are subject to change without prior notice.
2.3 While we strive to provide accurate product descriptions and images, there may be minor discrepancies due to display settings or photographic limitations.

3. Orders and Payments

3.1 Orders are confirmed only upon receipt of full payment.
3.2 We accept payments through secure payment gateways listed on our Website. Customers are responsible for providing accurate billing and shipping details.
3.3 We reserve the right to cancel or refuse orders due to unavailability of stock, errors in pricing, or payment issues. Refunds for canceled orders will be processed within 7–10 working days.

4. Shipping and Delivery

4.1 We ship across India and may offer international shipping depending on feasibility.
4.2 Shipping charges and estimated delivery times will be displayed at checkout.
4.3 Delivery times are approximate and may vary due to external factors such as courier delays or natural events. We are not liable for delays caused by third-party shipping providers.

5. Return and Refund Policy

5.1 Returns are accepted only for damaged or defective products. Such issues must be reported within 48 hours of delivery via email at info@ahilyeshwari.com or phone at 0731 6984783.
5.2 Customers must provide clear photographs of the defect or damage for verification.
5.3 Approved returns must be unused, in their original condition, and accompanied by the original invoice.
5.4 Refunds or replacements will be processed once the returned product is inspected.
5.5 Customized or discounted products are not eligible for returns or refunds.

6. Intellectual Property

6.1 All content on the Website, including product designs, images, logos, and text, is the intellectual property of Ahilyeshwari Looms Artisans Crafters and Weavers Private Limited.
6.2 Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

7. User Conduct

7.1 Users agree to provide accurate and up-to-date information while registering or placing an order.
7.2 Any misuse of the Website, including fraudulent activity, hacking, or spamming, will result in termination of services and possible legal action.

8. Privacy Policy

8.1 By using our Website, you consent to the collection and use of your personal information as outlined in our Privacy Policy.
8.2 We do not share personal information with third parties, except as required for order fulfillment or by law.

9. Limitation of Liability

9.1 We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website or products.
9.2 We are not responsible for issues caused by third-party service providers, such as payment gateways or courier services.

10. Governing Law and Dispute Resolution

10.1 These Terms and any disputes arising from them are governed by the laws of India.
10.2 Any disputes will be resolved under the exclusive jurisdiction of the courts in Indore, Madhya Pradesh, India.

11. Contact Us

For any questions, complaints, or assistance, please contact us:
• Business Name: Ahilyeshwari Looms Artisans Crafters and Weavers Private Limited
• Website: www.ahilyeshwari.com
• Email: info@ahilyeshwari.com
• Phone: 0731 6984783
• Address:
305, PU 3 Satguru Parinay
Scheme No 54
Vijaynagar
Indore, Madhya Pradesh
452010

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Ahilyeshwari to bring the elegance of Maheshwari handloom sarees to your wardrobe.